From first message to the morning of your gorilla trek: here is exactly what happens, what we need from you and when payments are due.
Use our enquiry form, email info@fugatoursandtravel.com, or message us on WhatsApp at +256 794 426014. The most useful details are:
For gorilla or chimp trips, we check permit availability with UWA or RDB for your dates first, because permits set the fixed points of the itinerary. We then send a day-by-day itinerary with lodge options and a per-person price in US dollars, including a clear list of what is included and excluded. This usually arrives within 24 hours.
Change lodges, add or remove days, swap activities. Revisions are free, and we'll tell you honestly where a change affects cost or comfort.
For each permit, we need the traveller's full name as in the passport, nationality, passport number and date of birth. You receive written confirmation of every payment, and scanned permit copies once issued. Full terms are in our booking terms and conditions.
About 2–4 weeks before arrival, we send your final itinerary, your guide's name and phone number, lodge contacts, and a pre-departure checklist covering visas, yellow fever, packing and money. Arrange travel insurance as soon as you book. See the travel guide.
Your guide meets you at arrivals at Entebbe or Kigali airport with a name board. From then on you have a private vehicle, a guide and our office team on call in Entebbe for anything that comes up.
| When | What happens |
|---|---|
| Within 24 hours of your enquiry | Permit availability checked, and a draft itinerary and quote sent |
| When you confirm | Deposit and permit payment, then written confirmation |
| Within days of payment | Scanned permit copies and confirmed lodge list sent |
| 2–4 weeks before arrival | Final itinerary, guide details, packing and visa checklist |
| Before departure | Balance paid, and any last questions answered |
| On arrival | Your guide meets you at the airport |
| During the trip | Our office on call throughout |
| After the trip | We welcome your feedback and photos |
We accept payment by bank transfer and other methods listed on your invoice. We send written confirmation of every payment received. International bank transfers can take several days, so allow time before permit deadlines. Keep copies of all payment confirmations. If a payment method is unfamiliar to you, ask us, and we'll explain the options.
Plans sometimes change. If you need to change dates or the itinerary after booking, tell us as soon as possible. We'll check lodge and permit availability and advise on any costs. Gorilla permit changes and refunds follow UWA and RDB rules, and cancellation terms for our services are set out in our booking terms and conditions. Travel insurance with cancellation cover is strongly recommended. See permit refund and rescheduling policy.
Gorilla permits are the most important part of booking a gorilla safari. We check availability first, then reserve permits in your name as soon as you confirm and pay. Permits for June–September and December–February sell out months in advance, especially for groups. See gorilla permits for prices and rules.
For groups, we need each traveller's passport details for permits, and we may need separate vehicles or several gorilla families. Group bookings benefit from early planning. Contact us 6–12 months ahead for peak season. See tailor-made safaris.
We give clear, honest information from the first message: realistic drive times, current permit prices, and complete lists of what is included and excluded. We book permits in your name with the wildlife authorities, confirm every payment in writing, and support you throughout your trip. If something changes on the ground, such as weather, roads or flights, we adapt quickly and keep you informed. Read more about Fuga Tours and Travel.
If you're not sure where to start, these itineraries cover the most common trip lengths and interests:
Browse all our itineraries on the tours page, or ask us to design a tailor-made safari.
No. A booking is confirmed only after you accept the quote and pay the deposit and permits, and we send written confirmation.
The balance is due before the safari starts unless agreed otherwise in writing. See our booking terms.
We offer an alternative of similar standard and location, and confirm it with you before booking.
Four to six months for gorilla trips in peak season (longer for Rwanda), and 1–2 months for most other trips.
Yes. We need each traveller's passport details for permits, and the lead booker's contact details for communication.
Your quote shows the full price with every inclusion and exclusion listed, so you can see exactly what you are paying for. Ask us if anything is unclear.
Yes. We confirm every payment in writing and provide receipts.
Yes. Message us on WhatsApp or email to arrange a call. We are happy to talk through options.
No. Everything in your itinerary, including permits, lodges, activities and transport, is booked by us as part of your safari.
Usually, yes, subject to availability and the lodge's policies. Tell us as early as possible, and we'll advise on any cost difference.
We send scanned copies of each permit and the official receipt, issued in your name by UWA or RDB. Rangers check your passport against it at the briefing.
Yes. We can book hotels in Entebbe, Kampala or Kigali, or add a lake or beach stay at either end.
Tell us your dates, budget and interests. We reply within 24 hours with a costed itinerary.
